Privacy Policy
How your data is handled when using iQWEB and iQHOME.

iQLABS Limited (New Zealand) operates iQWEB and iQHOME. This policy explains what information we collect, how we use it, and the choices you have when you use our websites and products.

Legal
Privacy Policy.

We care about privacy and transparency. This page sets out how we collect, use, store, and protect personal information when you visit our websites or use our products.

1. Who we are

iQLABS Limited (“iQLABS”, “we”, “our”, “us”) is a New Zealand-based software company. Our products include iQWEB (website diagnostics), iQHOME (property hazard reports), and other web intelligence tools.

Contact:
Privacy & data:
Billing & refunds:
General support:

Last updated: 5 January 2026

2. Scope of this policy

This Privacy Policy applies to:

  • Our websites, including , , and .
  • iQWEB, iQHOME, and other products operated by iQLABS Ltd from time to time.
  • Any online services, communications, or tools we provide under the iQLABS brand.

This policy does not cover third-party websites or services that we do not control, even if they are linked from our products.

3. Information we collect

Information you choose to provide:

  • Name and contact details (such as email address).
  • Account login details (such as username and hashed passwords).
  • Websites or URLs you choose to scan or analyse.
  • Property addresses or map locations you choose to check in iQHOME.
  • Support requests, feedback, and other communications you send to us.

Information collected automatically:

  • IP address and approximate region or city.
  • Browser type, device type, and operating system.
  • Pages viewed, actions taken in the product, and timestamps.
  • Diagnostic information related to performance, errors, and reliability.

Payment information:

We do not store full card details on iQLABS servers. All payments for our products are processed securely via Stripe. Billing and card information is handled directly by Stripe in accordance with their security and privacy standards.

Cookies and similar technologies:

We may use cookies and similar technologies to remember your preferences, keep you logged in, and gather anonymous usage statistics. You can adjust your browser settings to block or delete cookies, although some features of our services may not function correctly if you do so.

4. How we use your information

We use personal information to:

  • Provide, operate, and maintain our products and services.
  • Generate diagnostic scores and reports for the websites you choose to analyse.
  • Respond to enquiries, support requests, and technical issues.
  • Improve, test, and refine our products, including analytics on how features are used.
  • Protect our services and users from abuse, spam, and security threats.
  • Comply with legal, regulatory, and contractual obligations.
  • Send you service-related communications (for example, security notices or important updates).

Where we send optional product news or marketing communications, you can opt out at any time using the unsubscribe link in the message or by contacting us.

5. Legal bases for processing (GDPR / UK GDPR)

Where the EU or UK data protection laws apply, we rely on the following legal bases:

  • Performance of a contract: to provide the services you sign up for.
  • Legitimate interests: such as improving our services, preventing abuse, and operating a secure platform.
  • Consent: where required for certain optional uses (for example, some cookies or marketing).
  • Legal obligation: where we must process data to comply with applicable law.

6. How we share information

We do not sell your personal data.

We may share information with trusted third parties that help us run our services, including:

  • Stripe: to securely process payments and manage billing.
  • Cloud hosting, database, and storage providers.
  • Analytics, monitoring, and logging services.
  • Customer support and communication tools.
  • Providers such as OpenAI where AI-powered features are used, in line with their terms.

These service providers are given access only to the information they need to perform their functions and are required to handle it appropriately.

We may also disclose information if required by law, court order, or legal process, or if we believe it is necessary to protect our rights, users, or the public.

7. International data transfers

iQLABS is based in New Zealand, and our service providers may operate in New Zealand, the European Union, the United States, or other countries. This means your information may be transferred to and processed in countries that may have different data protection laws than your own.

Where required, we take steps to ensure appropriate safeguards are in place, such as contractual protections consistent with applicable data protection law.

8. Data retention

We keep personal information only for as long as reasonably necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.

  • Account data is generally kept while your account is active.
  • Diagnostic data and reports may be retained for a period to support your use of the service and our product improvements.
  • Certain records (for example, transaction details kept by Stripe) may be retained for longer where required by tax or accounting laws.

9. Security

We use technical and organisational measures to protect personal information, including encryption in transit (HTTPS), access controls, and monitoring of our infrastructure.

No online service can guarantee perfect security, but we work to protect your data and review our controls regularly. If we become aware of a significant security incident affecting your data, we will take appropriate steps and, where required by law, notify you and the relevant authorities.

10. Your rights

Depending on your location, you may have rights over your personal information, including:

  • Accessing the personal information we hold about you.
  • Requesting correction of inaccurate or incomplete data.
  • Requesting deletion of your data, in certain circumstances.
  • Objecting to or restricting certain types of processing.
  • Requesting a copy of your data in a portable format.

To exercise any of these rights, contact us at . We may need to verify your identity before responding. Some rights may be limited where we have overriding legal obligations or compelling legitimate interests.

11. Children

iQLABS products are designed for business and professional use and are not directed at children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

12. Third-party sites and services

Our websites and products may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example, via email or an in-product banner).

14. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:
Email (privacy):
General support:

Privacy is not a feature. It is a baseline. We only collect the information we need to run iQWEB, iQHOME, and our other products, protect your account, and improve the experience. We never sell your data, and we are committed to explaining our practices in clear, direct language.