iQLABS
Web intelligence studio · New Zealand

Billing & Refund Policy
How your payments, credits, and refunds are handled when using iQWEB.

iQWEB is a product operated by iQLABS Ltd (New Zealand). This policy explains how we handle subscriptions, credit packs, payments, taxes, and refunds when you access or use iQWEB.

Legal
Billing & Refund Policy.

We aim to make billing straightforward and predictable. This page explains how we apply charges, how subscriptions renew, how credits work, and when refunds may be issued.

1. Who we are

iQLABS Limited (“iQLABS”, “we”, “our”, “us”) is a New Zealand–based software company. Our products include iQWEB and other web intelligence and diagnostic tools.

Contact:
Privacy & data:
Billing & refunds:
General support:

Last updated: 5 January 2026

2. Payments & Billing

iQLABS Ltd uses Stripe as our secure payment processing provider. Stripe handles the technical processing of payments and billing transactions in accordance with industry security standards.

  • Processes all payments for iQLABS products
  • Issues invoices and receipts
  • Calculates, collects, and remits VAT, GST, and other sales taxes
  • Supports billing enquiries and, where appropriate, refunds

3. Products covered by this policy

  • iQWEB — Website diagnostics, scoring, and reporting
  • PropertyIQ (planned) — Property diagnostics
  • Any future paid subscriptions, credit packs, or add-ons under iQLABS

4. Subscriptions

Some products are offered on a recurring subscription basis.

  • Subscriptions renew automatically unless cancelled before the renewal date.
  • Features, limits, and pricing are shown on product pricing pages (e.g. iqweb.ai/pricing).
  • You can manage or cancel your subscription via your account dashboard (where available) or by contacting us.
  • Cancelling stops future billing but does not automatically trigger refunds.

5. Credit packs

  • Credit packs are one-off purchases and are not subscriptions.
  • Credits generally do not expire while your account remains active.
  • Credits cannot be refunded once used to perform scans or generate reports.

6. Pricing and changes

  • Pricing may change over time.
  • Price changes do not affect past invoices already paid.
  • For renewing subscriptions, you will receive reasonable notice of price changes where required by law.

7. Taxes

Prices shown may be exclusive of applicable VAT, GST, or other sales taxes. Where required by law, tax will be calculated and clearly displayed at checkout before payment is completed.

  • Applicable taxes appear at checkout when legally required.
  • Tax amounts are shown on payment confirmations and receipts.

8. Refunds

We stand behind our products with a 14-day satisfaction guarantee. If you believe your purchased report does not deliver clear value or actionable insight, you may request a refund within 14 days of purchase.

Refunds may also be issued if:

  • A technical issue prevents you from accessing your report and cannot be resolved in reasonable time
  • You were charged by mistake (for example, a duplicate charge)
  • Applicable consumer laws in your region grant you a right to a refund

Refunds are generally not available if:

  • You have generated a report and the credits have been consumed, unless the report fails to provide clear value or actionable insight
  • You decide not to continue using the service without a statutory basis for a refund

Refunds are handled in accordance with iQLABS Ltd’s Refund Policy and applicable consumer law.

9. How to request a refund

To request a refund within any applicable refund period:

  • Contact us at using the email address associated with your purchase, or
  • Use any self-service account or billing tools we make available.

10. Failed payments

  • If a payment fails, Stripe may automatically retry the charge.
  • If payment cannot be successfully collected, access to paid features may be paused, limited, or cancelled until payment is resolved.

11. Currency & exchange rates

Payments may be processed in your local currency where supported. Any currency conversion or bank fees charged by your card issuer or bank are your responsibility.

12. Consumer rights

Nothing in this policy overrides your rights under applicable consumer protection laws.

13. Changes to this policy

We may update this policy periodically. Updated versions will include an updated “Last updated” date.

14. Contact us

For billing or refund enquiries:

Billing should never feel like a mystery. At iQLABS, we keep our pricing, subscriptions, credits, and refund process as transparent as possible, with payments processed securely via Stripe. If something doesn’t look right on your invoice or charge, we want to hear about it — and we will always aim to resolve genuine issues quickly and fairly.